Terms & Conditions
Refund Policy
Thank you for shopping at FROOVISH!
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At Froovish, we strive to provide the highest quality products and services. However, we understand that exceptional situations may arise that require a refund. Our refund policy is detailed below:
1. Order Cancellation
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If you wish to cancel a home delivery order, please contact our customer service as soon as possible. Refunds will be subject to the following conditions:
I. If the cancellation is requested 48 hours before the delivery date and time, a 90% refund of the total order cost will be issued.
II. After 48 hours, no full or partial refund will be issued.
2. Product Quality
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We strive to guarantee the quality of our products. If you believe you have received a defective or incorrect product, please contact us within 24 hours of receiving your order so we can address the situation and offer a refund or replacement, as appropriate. Please email us at info@froovish.com
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3. Refund Process:
To request a refund, please contact our customer service team, providing relevant information such as your order number, the date, and details of the issue.
Refunds will be processed within a reasonable timeframe after your request is approved and will be issued using the same payment method used for the original purchase.
4. Changes to the Refund Policy:
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.
5. Contact:
For any questions or concerns regarding our refund policy, you can contact our customer service team at info@froovish.com.
By using our services, you agree to the terms of this Refund Policy. Thank you for your trust in Froovish.